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Key issues

Transport Focus undertakes research throughout the year, seeking the views of rail, bus, coach and tram passengers across the country. In these key issues you can see the focus of our work.


Around five per cent of rail and more than 20 per cent of bus journeys are made by people with a disability or long-term illness; but accessibility is also…

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Disruption for passengers during journeys on public transport causes many problems for those affected. We are working with the rail and bus industries to i…

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Future of Transport

Our exploration of future trends and their potential impact on passenger expectations of travel, and particularly public transport, remains d…

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Buying a rail ticket In the not-so-distant past buying a ticket was a relatively simple experience. You went to the station, and the ticket clerk asked wha…

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Ticket to ride?

It is right and proper that passengers buy a ticket. Transport Focus has never had a problem with the rail industry taking steps to catch those who deliber…

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Your concerns

We put a strong emphasis on evidence-based campaigning and research to found out what matters to you. Was your question there? If not, send us a question or call us on 0300 123 2350.

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