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Rail fare rises

What will passengers make of the announcement about the Retail Price Index figure for August? Important, as it sets the level of regulated (season tickets…

Road users: Getting the message?

I would hope that communicating with the customer must rank very high on the agenda of every organisation, whether selling something, providing a service, influencing…

Lorry drivers need better facilities

From the smallest of vans to the heaviest lorries, the freight industry is vital to our economy. Imagine popping down to the shops and finding…

Catch the Bus Week

Catch the Bus Week, the annual celebration of the benefits of the bus, organised by Greener Journeys, provides a great opportunity to look at the…

Happy rail passengers?

Today we published the latest wave of the National Rail Passenger Survey (NRPS). As ever, a mixed picture from the 28,000 survey forms returned to…