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Have your say on the draft Passenger Focus work plan

Passenger Focus is the independent, official consumer watchdog for Britain’s rail passengers and England’s bus, coach and tram passengers (outside of London). Basing our work on research, we aim to make a difference for all Britain’s passengers.


This document is a draft version of our plans for the year 2013-14. We would welcome any comments or feedback; please email


  • Train
  • Coach
  • Tram
  • Bus
  • Transport Focus


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