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London Midland passenger compensation – Passenger Focus response

Anthony Smith, Passenger Focus chief executive, said:

“We worked with London Midland to encourage them to compensate passengers and are pleased to see that both regular and occasional passengers affected by the recent disruption will now get something back. We will now be monitoring the service closely and continuing our work with industry to reduce the inconvenience to passengers when disruption does occur.”


This is a response to this story:

  • Train
  • Service levels and timetables
  • Fares and ticketing


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