New Southern ‘hit squad’ – Transport Focus response

01 September 2016

Today the Department for Transport announced a new ‘hit squad’ to tackle ongoing performance issues on Southern Rail.

Anthony Smith, chief executive of the independent watchdog Transport Focus, said:

“Passengers will welcome a firmer grip being taken. Continuing poor performance has eroded their trust in the railway. To start rebuilding that trust we want to see an honest, realistic plan that leads to a return of reliable services – and better compensation for the months of misery they have experienced.”

Read more about our work to boost the passenger voice and drive improvements in this area.

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