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West Coast trains – what passengers want

Rail passengers travelling on West Coast services between Scotland, the North West, Wales, West Midlands and London Euston are broadly happy – and want...

Passengers continue to rely on railway staff

Passengers still value the ‘human face’ of staff on the ground despite all the new technology available. Research published today by Transport Focus,...

South Western trains - what passengers want

South Western rail passengers are calling for better value fares and more innovative ticket options. The independent watchdog Transport Focus spoke to...