News


Bus driver training – what works best?

Providing good customer service to passengers is the job of everyone at the bus company, not just drivers. Bus drivers have an important and difficult...

Passenger satisfaction drops again

Poor performance, especially in the south east, has led to another drop in rail passenger satisfaction. Transport Focus, the independent watchdog, surveyed...

HS2 – a passenger view

If you were going to create a train service from scratch, what would passengers want the railway to look and feel like, what type of service would they...

June edition of Road User Voice

We have just published the third edition of Road User Voice – a monthly digest of our work for users of the Strategic Road Network. Click here to read...

Contacting us: a temporary change

From 1pm on Friday 19 June to 9am on Monday 22 June Transport Focus staff will be unable to access emails. During this period of planned maintenance to...