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GTR consultation on ticket office changes

Govia Thameslink Railway (GTR) has proposed changes to how ticket offices will be staffed at over 80 of its Great Northern, Thameslink and Southern stations. Full details of the changes, and which stations will be affected can be found on the Thameslink website:

http://www.thameslinkrailway.com/about-us/news/modernising-our-stations/

They are obliged to consult with Transport Focus under the National Rail Ticketing and Settlement Agreement (Schedule 17) and Transport Focus is seeking comments from passengers on proposals for the following stations:

Angmering

Hitchin

Reigate

Barnham

Horsham

Royston Herts

Bexhill

Hove

Sandy

Bognor Regis

Huntingdon

Shoreham-by-sea

Burgess Hill

King’s Lynn

St Neots

Chichester

Lancing

Worthing

Crawley

Letchworth

 

East Grinstead

Lewes

 

Eastbourne

Littlehampton

 

Falmer

Polegate

 

Hassocks

Portslade

 

Other stations affected by these proposals are dealt with by London TravelWatch.

GTR is proposing to change ticket office opening hours at 45 ticket offices at 44 stations and to make amendments to the operation of the ticket offices at a further 39 station ticket offices. It also proposes to introduce Station Hosts at most of its stations to provide customer service, information, travel assistance and assist customers in purchasing tickets for the journey they are making.

It is proposed that the changes will be implemented between June and September 2016. No ticket office opening hours will be changed until the Station Hosts are appointed and in place.

Before GTR submits its proposal to the Department for Transport, we would encourage you to take part in the consultation which ends 14 March 2016. Please remember to state which station or stations you are commenting on.  

Click here to have your say 

Or write to us at Transport Focus, Freepost (RTEH-XAGE-BYKZ) PO Box 5594 Southend on Sea SS1 9PZ

Transport Focus will review all comments received, and will make a recommendation to the Department for Transport based on these and other information received.

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