Bus Passenger Survey – full report – Autumn 2014
Passenger Focus carries out a yearly Bus Passenger Survey (BPS) to compare and benchmark what passengers think about their bus service. This is one of several pieces of bus passenger research that we carry out throughout the year.
We spoke to more than 47,000 passengers this year to produce a picture of satisfaction with bus travel. The BPS measured passengers’ satisfaction with their local bus service for a wide range of aspects including the bus stop, waiting for the bus, on the bus, the outside of the bus and the bus driver as well as their overall satisfaction with that bus journey and their rating of value for money.
These results are from work carried out in autumn 2014, with responses from 38 areas in England (six former metropolitan counties, eight unitary authorities, nine two-tier authorities, and 15 bus company divisions) and four areas in Scotland.
PF NBPS FINAL web.pdfDownload