Skip to content

National Passenger Survey Autumn 2011 Main Report

The National Passenger Survey (NPS) provides a network-wide picture of customers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of passenger journeys. Passengers’ overall satisfaction and satisfaction with 30 specific aspects of service can therefore be compared over time.

  • PF NPS Autumn 11 Main Report - web version.pdf
  • Train

Related content

Latest news

Transport User Voice – new issue out today

Find out more
Latest publication

Summary of the changes to the Tram Passenger Survey and their impact – Autumn 2015 wave

Find out more
Latest post

Bringing rail compensation into the 21 century

Find out more