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National Rail Passenger Survey

We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.

Passengers’ overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.

The Autumn 2016 NRPS will be published on 24 January 2017. 

Latest results

Download the most recent NRPS report from Spring 2016 (published June 2016) or explore via our infographic.

We produce at-a-glance guides for Great Britain as a whole and individual train companies. These guides contain headline results and recent trends.

Explore recent and previous NRPS results for your area or train service.

Find out more

To receive the next National Rail Passenger Survey report direct to your inbox, please sign up here.

You may also be interested in our more technical research analysis tool ‘Reportal‘, which includes the last three years’ core NRPS results.

Changes to the survey

Transport Focus has consulted on potential changes to NRPS. Click here to find out more.

  • Train
  • Passenger experience


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