National Rail Passenger Survey
We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.
Passengers’ overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.
The Spring 2016 NRPS was published on 30 June 2016.
We produce at-a-glance guides for Great Britain as a whole and individual train companies. These guides contain headline results and recent trends.
Explore recent and previous NRPS results for your area or train service.
Changes to the survey
Transport Focus has consulted on potential changes to NRPS. Click here to find out more.
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