All research & publications

West Coast trains – what passengers want

When new franchise deals are let we want to see passenger views at the heart of decisions about their services. That’s why we carry out bespoke research into the passenger perspective. The InterCity...


Passenger attitudes towards rail staff

Like many other industries the railway is constantly being challenged to look at how it can be more efficient and make best use of its resources; one of its biggest resources being its staff. In many of...


What next for Passengers’ Charters?

This research looks at whether Passengers’ Charters are effective at communicating passenger rights and develops reccomendations for how Passengers’ Charters can be improved. The introduction of Customer...