All research & publications


May 2015 conference - Diane McCrea

Presentation from Diane McCrea, our Board Member for Wales, at our conference "Putting passengers first: how will the Welsh National Transport Plan deliver?" held in Cardiff on 13 May 2015

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May 2015 conference - Siân Summers-Rees

Presentation from Siân Summers-Rees, Director for Wales, Community Transport Association, at our conference "Putting passengers first: how will the Welsh National Transport Plan deliver?" held in...

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May 2015 conference - Peter Heath, Cardiff Bus

Presentation from Peter Heath, operations and commercial director of Cardiff Bus, at our conference "Putting passengers first: how will the Welsh National Transport Plan deliver?" held in Cardiff on 13...

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Customer complaint handling procedure (CCHP)

How we can help you – customer complaint handling procedure Transport Focus is the independent watchdog set up by Government to protect the interests of Britain's rail passengers, England’s users of the...

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Road user needs and experiences - full report

This is Transport Focus’s first piece of road user research, looking at the needs and experiences of road users. The findings will help us to focus our conversations with Highways England and understand...

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Road user needs and experiences - summary report

This is Transport Focus’s first piece of road user research, looking at the needs and experiences of road users. The findings will help us to focus our conversations with Highways England and understand...

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Workplan 2015-16

Download Transport Focus's workplan to find out how we propose to make a difference for passengers and road users over the next 12 months.

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What passengers want from Customer Reports

The Government now requires new franchisees to produce a ‘Customer Report’ at the beginning of its contract and to provide updates at least once a year. This research was carried out to get a better...

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