All research & publications


London Midland rail franchise passenger research

This report outlines passengers’ current experiences of the London Midland franchise. This research has looked at passengers’ views of the current franchise operations and identifies passengers aspirations...

Download

Reacting to extreme weather on the railways

Whenever extreme weather affects train services, questions are asked about whether Britain’s railways are sufficiently well prepared. Transport Focus is pleased to have worked with the industry, through...

Download

Lost property: a briefing

Passengers’ property needn’t be lost and gone forever - the independent watchdog, Transport Focus, is calling for a centralised national database for dealing with lost property. Passengers lose thousands...

Download

Bus driver training - What works? What next?

Recognising the central role of the driver, and the huge impact they have on the passengers’ travel experience this report sets out to investigate how bus drivers are trained and equipped to take on a...

Download