Bus research & publications


Workplan 2015-16

Download Transport Focus's workplan to find out how we propose to make a difference for passengers and road users over the next 12 months.

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PLUSBUS user research report

Passenger Focus carried out this research to better understand existing and potential PLUSBUS users. For existing users we wanted to explore how they currently used the product, key reasons for and against...

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Bus Passenger Survey - full report - Autumn 2014

Passenger Focus carries out a yearly Bus Passenger Survey (BPS) to compare and benchmark what passengers think about their bus service. This is one of several pieces of bus passenger research that we carry...

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What's the holdup - sample action plan

We regularly ask passengers if their buses turn up on time. We know from our Bus Passenger Survey that passengers are consistently less satisfied with the punctuality of their buses than they are with...

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