National Rail Passenger Survey

We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) - a network-wide picture of passengers' satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys.

Passengers' overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.

The next wave (Autumn 2015) of the NRPS will be published in January 2016.

Latest NRPS

Download the full report of the most recent survey (Spring 2015), published on 25 June 2015. 

Explore and share

Our new tool allows you to explore and share the most recent and previous NRPS results for your area or train service.


Further links

NRPS at a glance

We have produced at-a-glance guides for Great Britain as a whole and individual train companies. These guides contain headline results and recent trends.

NRPS in your inbox

To receive the next National Rail Passenger Survey report  direct to your inbox, please sign up here.

Explore the survey in more detail

You may also be interested in our more technical research analysis tool 'Reportal', which includes the last three years' core NRPS results.


Publications

National Passenger Survey Autumn 2011 Main Report

The National Passenger Survey (NPS) provides a network-wide picture of customers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample...

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NRPS consultation question summary July 2015

This document provides a summary of the NRPS consultation questions. Responses should be provided online using the questionnaire available at: https://www.surveymonkey.com/r/NRPSconsultation. The questions...

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