National Rail Passenger Survey – NRPS – Autumn 2014 – Main Report

27 January 2015

The National Rail Passenger Survey (NRPS) provides a network-wide picture of customers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of passenger journeys. Passengers’ overall satisfaction, overall satisfaction with the station and train, and satisfaction with 33 specific aspects of service can therefore be compared over time.

Main fieldwork took place between 2 September and 11 November 2014. Top-up shifts were done within the last three weeks of the fieldwork period.