Online information for road users during Operation Stack

18 August 2015

Operation Stack is implemented by Kent Police and other agencies to park (or ‘stack’) lorries on the M20 when they are unable to cross the English Channel via the Channel Tunnel or the Port of Dover.

Transport Focus has examined the quality and consistency of online information provided to road users during Operation Stack on Wednesday 29 to Friday 31 July 2015, at which time Operation Stack was implemented as far as Stage 3. To do this we monitored key websites and Twitter feeds that provide information to road users, including those who actually operate cross-channel services. This document illustrates what we found but it does not constitute a definitive guide to all information providers.