Rail research & publications


Communicating suicides on the railway

Transport Focus has undertaken research looking at communications with passengers in the event of a suicide on the railway. In doing so we worked closely with Network Rail and the Samaritans. The research...

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May 2015 conference - Diane McCrea

Presentation from Diane McCrea, our Board Member for Wales, at our conference "Putting passengers first: how will the Welsh National Transport Plan deliver?" held in Cardiff on 13 May 2015

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May 2015 conference - Siân Summers-Rees

Presentation from Siân Summers-Rees, Director for Wales, Community Transport Association, at our conference "Putting passengers first: how will the Welsh National Transport Plan deliver?" held in...

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Customer complaint handling procedure (CCHP)

How we can help you – customer complaint handling procedure Transport Focus is the independent watchdog set up by Government to protect the interests of Britain's rail passengers, England’s users of the...

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