Rail research & publications


Workplan 2015-16

Download Transport Focus's workplan to find out how we propose to make a difference for passengers and road users over the next 12 months.

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What passengers want from Customer Reports

The Government now requires new franchisees to produce a ‘Customer Report’ at the beginning of its contract and to provide updates at least once a year. This research was carried out to get a better...

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Research among East Midlands Trains passengers

The current East Midlands franchise – operated by Stagecoach-subsidiary East Midlands Trains (EMT) – will end in October 2015. It is anticipated that the Department for Transport (DfT) will negotiate a...

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PLUSBUS user research report

Passenger Focus carried out this research to better understand existing and potential PLUSBUS users. For existing users we wanted to explore how they currently used the product, key reasons for and against...

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Ticket to Ride – an update

Passenger Focus has always taken the view that everyone should buy a ticket when travelling on the railways. Passengers who avoid paying their fare are, in effect, being subsidised by the vast majority...

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