Rail research & publications

London Midland rail franchise passenger research

This report outlines passengers’ current experiences of the London Midland franchise. This research has looked at passengers’ views of the current franchise operations and identifies passengers aspirations...


Reacting to extreme weather on the railways

Whenever extreme weather affects train services, questions are asked about whether Britain’s railways are sufficiently well prepared. Transport Focus is pleased to have worked with the industry, through...


Lost property: a briefing

Passengers’ property needn’t be lost and gone forever - the independent watchdog, Transport Focus, is calling for a centralised national database for dealing with lost property. Passengers lose thousands...