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Use of our website is subject to the following terms and conditions

We make every effort to ensure that information published on our website is accurate and helpful, but we cannot accept liability for any errors or omissions that do arise. Our website is intended for use by passengers in Great Britain only and the information provided is general information only and is not intended to be a full statement of the law or the rules applying to rail, bus or coach travel in Great Britain. If you require further or more detailed information you are advised to contact us for advice.


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We do not necessarily endorse the contents of linked websites or the organisations responsible for them and we cannot guarantee their accuracy, availability or functionality.


Our name

Passenger Focus is our operating name. Our official name is the Passengers’ Council.

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