National Road Users’ Satisfaction Survey 2016-2017

07 July 2017

The National Road Users’ Satisfaction Survey (NRUSS) measures users’ satisfaction with the motorways and major ‘A’ roads managed by Highways England. NRUSS is a Key Performance Indicator for Highways England with a target of 90 per cent for overall user satisfaction.

Transport Focus took responsibility for NRUSS in April 2016 as part of the Government’s Roads Reform programme, the survey having previously been conducted by Highways England. Around 2,000 users are interviewed in their homes in randomly selected locations across England so that each of the seven Highways England regions is covered equally. To ensure comparability with results in previous years we have not altered the previous methodology.