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The services we offer

This page contains links to our research, open data tool, press releases and information on transport user rights.

You can also find information on how to complain to a train operating company, or how to contact us if you are not happy with how your compliant was dealt with.

Publications and research

How to complain:

Passenger rights:

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Latest news

Winter timetable changes

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Tunnel vision: road users’ experiences and expectations of tunnels

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A passenger focused Rail Review 

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