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The services we offer

This page contains links to our research, open data tool, press releases and information on transport user rights.

You can also find information on how to complain to a train operating company, or how to contact us if you are not happy with how your compliant was dealt with.

Publications and research

How to complain:

Passenger rights:

Related content

Latest news

Labour Shadow Rail White Paper – Transport Focus comment

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Latest publication

Bus Passenger Survey – Autumn 2019 report

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Latest post

Coronavirus and our roads: traffic down, but the law still applies and new things for drivers to think about

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