Can I claim consequential loss accrued as a result of a delay (e.g. missed flights, social/business meetings)?
A train company’s compensation scheme typically covers compensation up to the value of the ticket price. There are times, however, when you may suffer an extra loss due to the delay, such as a missed flight, theatre performance or business meeting.
A train company may consider claims for other losses but only in what it considers to be exceptional circumstances. In the first instance you should send in a claim to the train company.
This does not affect your statutory rights under the Consumer Rights Act. You may also be able to use this to pursue a claim. More information on the Consumer Rights Act and rail can be found here.
In times of delay you can ask station staff for help as they may be able to arrange alternative transport provided you have left a reasonable amount of time for this. If you choose to arrange your own transport you may well not be able to claim these costs back.
Transport Focus however does sometimes have success in getting passengers some form of compensation in these circumstances. If you have contacted the train operator and are unhappy with the response, then contact us and we will do our best to help.
Refunds and compensation