Skip to content

Can I get a refund if my train was cancelled?

If your train is cancelled you can return the unused ticket at that time to any ticket office and claim a full refund. This applies to all types of paper ticket, regardless of where they were bought.  Alternatively you can send your unused tickets to the train operator and they will give you a full refund.

In the case of electronic tickets (those on smartcards such as Oyster or on mobile telephones or other electronic equipment) you should check how to proceed from where the ticket was bought.

Modes
  • Train
Topics
  • Refunds and compensation

Comments

Comments are closed.

Related content

Latest news

Action to reform broken rail fares system

Find out more
Latest publication

Improving roadworks for road users: A66 Eden Valley

Find out more
Latest post

It’s time to fix Britain’s broken rail fares system

Find out more