Can I get compensation if my reserved seat is not honoured and I am forced to stand?
If you have reserved a seat and have to stand for all or part of the journey, the train company will compensate you for this by refunding up to the full Single fare for the journey. If you have paid a fee for your seat reservation this will also be refunded.
To be eligible for this compensation you need to contact the train company you travelled with within 28 days of completing the journey and produce a ticket and reservation valid for the journey.
Refunds and compensation