How do I contact Transport Focus?
Use this webform or call Transport Focus on 0300 123 2350.
Advisors will be able to help you find the best way to go about making a complaint and can also put you in touch with the company best placed to handle it. The call is charged at local rates (calls may be recorded).
Write to Transport Focus (the address is freepost, so you don’t need to use a stamp):
RTEH-XAGE-BYKZ Transport Focus PO Box 5594 Southend on Sea SS1 9PZ
Complaints and advice