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I left my season ticket at home and had to purchase another ticket. Can I claim a refund for the extra ticket I purchased?

If you do not have your season ticket or photocard with you when asked by train company staff, you will be treated as having boarded the train without a ticket. You should buy an appropriate ticket for that day’s travel.

If you later take the season ticket, photocard and the extra tickets you purchased, or the penalty fares notice issued, to the relevant train operating company, it will refund any fares paid less a reasonable administration charge. No more than two such claims will be considered in any 12 months.

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  • Train
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  • Refunds and compensation

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