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I want to make a complaint about Transport Focus. How do I do this?

We aim to handle all passenger contacts efficiently and bring all complaints to a satisfactory resolution.  Unfortunately there may be times when we are unable to achieve the outcome you want, even though we have handled your complaint in line with our procedures.

For further information about making a complaint about Transport Focus please see see our Customer Complaints handling procedure.

Modes
  • Train
  • Coach
  • Tram
  • Bus
Topics
  • Transport Focus
  • Complaints and advice

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