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Travelling with an assistance dog

Any passenger can take a dog on the train. No separate ticket is required for up to two dogs for each passenger holding a ticket. No special requirement has to be made in the case of assistance dogs.

However, if booking assistance, always tell the Passenger Assist staff if you have an assistance dog. This will enable them to ensure that a suitable space is made available for the dog away from the aisle if no space is available beneath your seat. Some companies will reserve the seat next to yours so that your dog has space to lie down.

Some rail companies (for instance Arriva Trains Wales) have gone further in providing a ‘protected space’ for your assistance dog. Click here for more details. Train staff indicate that the space beneath the seat next to you is for your dog by a special label.

Dogs are generally not permitted in catering vehicles but assistance dogs may enter them with you if the steward agrees.

Similarly, an assistance dog can travel with you in sleeping-car accommodation. No additional charge over the fare and sleeper fee is made for this but you must advise the assistance helpline and give at least 24 hours’ notice.

Of course, even assistance dogs cannot occupy seats or sleeping berths.

Exceptionally on South West Trains, if all standard-class seats are full, you can sit in a first-class seat if you have an assistance dog. You need not seek permission from on-train staff to do so as this benefit is confirmed in the DPPP.

  • Train
  • Accessibility


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