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What does Transport Focus do with my comments and feedback?

Your feedback is important to us. It helps us to identify areas where services can be improved and helps us prioritise the issues that matter to passengers.

We review the information and issues that passengers raise with us through our handling of individual complaints so that we can identify trends or issues which affect rail passengers.  This helps to shape the work that our organisation does in influencing change within the rail industry. 

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  • Complaints and advice


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