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What does Transport Focus do with my comments and feedback?

Your feedback is important as it helps Transport Focus to identify areas where services can be improved and to prioritise the issues that matter to passengers.

Transport Focus reviews the information and issues that passengers raise through its handling of individual complaints so that it can identify trends or issues which affect rail passengers.  This helps to shape the work that the organisation does in influencing change within the rail industry.


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  • Complaints and advice


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