What if my complaint is about a journey solely within London?
If you have a complaint about rail services which are operated wholly within the London area, we will forward your complaint to our sister watchdog, London TravelWatch. This is the official organisation representing the interests of transport users in and around London. If you have submitted your complaint to us, but it is within the London TravelWatch remit, we will forward this and let you know.
We also cannot deal with complaints about the London Underground. The customer service contact details for Transport for London can be found at:
Complaints and advice