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Wheelchair-accessible toilets

On the train

Toilets for wheelchair users have been provided on longer-distance trains for many years. Those on older trains which came into service before the current regulations applied may be much less accessible, for instance due to the less generous layout of the cubicles.

Wheelchair-accessible toilets in newer or refurbished vehicles must comply with current regulations on their size and features, for instance:

  • the height of pedestals, paper dispensers, washbasins and coat hooks, etc
  • the layout of soap, water and drying facilities
  • door-closing, locking and opening procedure
  • a call-for-aid system must be provided
  • sufficient turning space for a wheelchair
  • adequate space for a carer.


At stations

Similar rules apply to the layout and features of accessible toilets at stations.

We recommend that accessible toilets should be unisex. If they are enclosed within gender-specific toilets, a member of the opposite sex cannot assist the disabled person, if necessary.

Many accessible toilets are locked, usually requiring a National Key System (NKS) or ‘RADAR’ key. You can buy these keys from town halls, social security offices, Age UK etc, as well as online from RADAR. They cost a few pounds each and will open most accessible toilets on the rail network and elsewhere. Station staff have a key. (Some station toilets cannot be opened by RADAR keys and staff assistance must be sought.) A fee may be charged for the use of accessible station toilets – especially if use of the standard toilets involves a fee.

The number of accessible toilets and the stations where they are being installed is increasing. Operators’ DPPPs and Stations Made Easy can give information on where these can be found.

The Department for Transport has recently begun funding ‘Changing Place‘  toilets, provided with hoists and other equipment to accommodate the needs of disabled people of any age. These have already been installed at Sutton (Southern Railway), at Weymouth (South West Trains) and London Paddington (Network Rail). More are planned, for instance at Preston (Virgin Trains) and Brighton (Southern Railway).

Modes
  • Train
Topics
  • Accessibility

Comments

  • Deborah Linacre

    I made a complaint to Transpenine Express regarding a journey i took during which i was treated appallingly. I am a disabled person and needed to access the Disabled toilet. The toilet door was locked, the conductor refused to open so i could enter to take care of a medical need (didn’t need to actually use the toilet although the conductor told me it wasn’t out of order but) i asked for a private place to go if i couldn’t go into the bathroom or asked if i could use it while he stood outside to make sure i didn’t flush the toilet. I was told no as he had proper customers to tend to and couldn’t waste time with me, then went onto say i should get off at the next station and shouldn’t be travelling if i have medical needs. I rang TPE customer services whilst on the train, the lady who answered was appalled and told me to go back to the conductor to ask the train driver to either allow me to use a private space, stop for ten minutes at next station or let me use the space in the bathroom, the conductor refused. I was shouted at by the conductor for asking him more than once and distracting him. I was distraught and due to now attending medical needs suffered ill health for the next six days, missed my holiday as it involved a train journey and i didn’t feel i could travel via train. I rang and spoke to customer services and offered £5 goodwill voucher, told if i didn’t accept this i’d get nothing else, then told to ring Transport Focus, when i asked who they were i was told they are they complaints dept for Transpenine express disabled customers….I asked for a manager to call me back…still waiting 7weeks later

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