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Please complain to the train company first

The role of Transport Focus includes dealing with customer complaints that the rail industry has not been able to resolve satisfactorily. So we must give the rail industry an opportunity to sort things out with you before we get involved.

Click here for advice on how to complaint directly to the train company.

If once the train company has replied you feel that the issues have not been properly addressed, or if you are not satisfied with what is said, please contact us again or call on 0300 123 2350.

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