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These are difficult times for everybody, not least those keeping our transport networks running. Transport Focus continues to protect the interests of passengers. There are two main areas to our work at present. To make sure:

  • bus, rail and tram passengers get their money back if they’ve paid but no longer need to travel
  • the scaled back public transport network meets the needs of passengers making those essential trips that remain permitted – and that they can do so safely.

Transport Focus has carried out a survey with our  Transport User Panel to better understand the experiences of those who still travel for work or and other essential services during the coronavirus outbreak and the experiences of claiming a refund on season tickets. 

With travel advised for all but essential trips, passengers who have already bought tickets are looking to get their money back. The grid below will help you understand what to expect from the organisations listed if you ask them for a refund. Please note this was last updated on 17 April and some information may now be out of date.

Passenger advice

Find out what this means if you have a season ticket and how to get a refund.

Learn more

Your rights to refunds and compensation

Learn more

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