{"version":"1.0","provider_name":"Transport Focus","provider_url":"https:\/\/www.transportfocus.org.uk\/gd\/","title":"Transport User Voice July 2024 - Helping passengers - Transport Focus","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"YwC4zpjsQb\"><a href=\"https:\/\/www.transportfocus.org.uk\/gd\/news\/transport-user-voice-july-2024-helping-passengers\/\">Transport User Voice July 2024 &#8211; Helping passengers<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.transportfocus.org.uk\/gd\/news\/transport-user-voice-july-2024-helping-passengers\/embed\/#?secret=YwC4zpjsQb\" width=\"600\" height=\"338\" title=\"&#8220;Transport User Voice July 2024 &#8211; Helping passengers&#8221; &#8212; Transport Focus\" data-secret=\"YwC4zpjsQb\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.transportfocus.org.uk\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Refund refusal resolved Mr R booked a return trip for two people with Trainpal.\u00a0When the outbound journey was cancelled, Trainpal refused to refund the return portion of the journey stating that the tickets could still be used. Mr R requested help from Transport Focus to appeal this decision.\u00a0 Our caseworker contacted Trainpal and asked for [&hellip;]"}