What is happening now?
Currently, Crossrail services are run under the name of TfL (Transport for London) Rail. They are being run by MTR Corporation (Crossrail) Limited (MTR). TfL Rail now runs between Liverpool Street and Shenfield, and since May 2018, Heathrow and Paddington.
New trains are being introduced between Liverpool Street and Shenfield, and Heathrow terminals and Paddington.
Our National Rail Passenger Survey offers a twice-yearly perspective on passenger satisfaction. There will be no specific data available until Crossrail begins to operate but the Greater Anglia and London Overground Rail Operations Ltd (LOROL) data may be useful.