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Research, publications and information

The publications listed below are listed in publication date order under four categories:

•    Transport Focus general publications relevant to franchising*
•    Transport Focus policy/consultation responses
•    Review of rail franchising following the suspension of the Intercity West Coast Franchise
•    Other Government department publications.

*Publications relevant to specific franchises can be found on the relevant individual franchise page.

Transport Focus general publications relevant to franchising

September 2015 Social media monitoring – pilot research report
July 2015 Reacting to extreme weather on the railways
July 2015 Lost property – a briefing
June 2015 National Rail Passenger Survey – NRPS – Spring 2015 – Main Report
June 2015 National Rail Passenger Survey – NRPS – Spring 2015 – Train Operating Company (TOC) reports
June 2015 Communicating suicides on the railway
March 2015 What passengers want from Customer Reports
February 2015 Rail passengers and apps: what next? – Summary report
February 2015 Ticket to Ride – an update
December 2014 Smart ticketing – contactless payment for rail
November 2014 Passenger information screens at railway stations
October 2014 Rail passengers’ priorities for improvements
September 2014 Passenger information when trains are disrupted
August 2014 Passengers’ relationship with the rail industry
August 2014 Passenger confidence – qualitative research
August 2014 Rail Passenger Trust Survey – quantitative research
May 2014 The passenger experience
March 2014 Passenger Assist
November 2013 Memorandum to the Transport Committeee – Winter resilience in transport
November 2013 Smart ticketing – mobile applications
October 2013 Understanding rail passengers – what is the evening travel experience?
October 2013 Passenger satisfaction with personal security on the railway – presentation to British Transport Police
July 2013 Understanding rail passengers – the average commuter
July 2013 Understanding rail passengers – delays and compensation
July 2013 Smart ticketing – what rail passengers want
June 2013 Passenger Power! – Giving passengers a voice in rail services
May 2013 Presenting ‘right-time’ performance information to rail passengers
May 2012 Ticket to ride?
June 2011 Putting rail information in the public domain
May 2011 Reading Station engineering works – what passengers want
November 2010 Delays and disruption – Rail passengers have their say
March 2010 What passengers want – Towards a ‘right-time’ East Anglian railway

Transport Focus policy/consultation responses

September 2015 Retail Market Review – Transport Focus response
December 2014 Retail Market Review consultation – Passenger Focus response
November 2014 ORR consultation: Towards a code of practice on retail information – Passenger Focus response
June 2013 Passenger Focus response to the Transport Select Committee’s Inquiry: effectiveness of legislation relating to transport for disabled people
July 2012 Passenger Focus response to the Government’s rail fares and ticketing review
July 2011 Rail value for money study. A passenger perspective: comments by Passenger Focus

Review of rail franchising following the suspension of the Intercity West Coast Franchise

July 2013 Government response to the Brown review on rail franchising
January 2013 The Brown review of rail franchsing
December 2012 Brown review of franchising – Passenger Focus response
December 2012 Brown review of franchising – Passenger Focus letter to the Secretary of State
November 2012 Passengers and rail franchise replacement – letter to Steve Gooding, Department for Transport

Other Government department publications

July 2012 High Level Output Specification 2012
March 2012 Reforming our railways: putting the customer first (Department for Transport command paper)

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