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Don’t miss out on the compensation you’re due when your train is delayed.

Make a claim

Make your voice heard – claim compensation

Transport Focus's Make Delay Pay campaign aims to raise passenger awareness of compensation for delayed and cancelled train journeys, persuade more rail users to claim what they are entitled to and ensure train operators streamline the claims process through easier online and automated systems.

Make Delay Pay report

Too many rail passengers miss out on the compensation they are entitled to. Transport Focus’s Make Delay Pay report calls on train operators to let every passenger know how and when they can claim and make the process of claiming quicker and easier.

Click to download the full report

Your Stories

“I realise it can be done online, but the compensation on a season ticket isn't worth the bother.”

“Money returned is so low it's a waste of my time.”

“I can't really be bothered to claim these days. My time is more valuable than the compensation I'm likely to receive.”

“Life's too short. When I have made claims in the past, the amount of evidence and wait time required has been irritating.”

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Passenger Voice

@TransportFocus

⛔️Stuck in traffic? 🚍Look to your left, you might be alongside one of a growing number of bus lanes. Why not… https://t.co/eoMKKR9DKk

@TransportFocus

🌄Morning - Whichever train company is whisking (or trundling) you into work this morning, remember you're owed mone… https://t.co/meqJorUyMi

@TransportFocus

🌤️The sun might be shining, but soon the leaves will start falling 🍂 As leaves on the line start to snarl up servi… https://t.co/MwWRdsXLtO

@TransportFocus

📢What better time to #GiveBusAGo? 🙂Get out and about in your local area this Sunday, and save the planet while you… https://t.co/RMpeJ0X41S

@TransportFocus

🐄 It's dairy week on #GBBO and sometimes it can feel like your train will never start MOOving. 📢 Always claim what… https://t.co/5EkmXgFbn7

@TransportFocus

🚦Dedicated bus lanes help you get to your destination faster. 🧐 #GiveBusAGo and see if it can get you to work, sch… https://t.co/eQFZZHEnBQ