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Don’t miss out on the compensation you’re due when your train is delayed.

Make a claim

Make your voice heard – claim compensation

Transport Focus's Make Delay Pay campaign aims to raise passenger awareness of compensation for delayed and cancelled train journeys, persuade more rail users to claim what they are entitled to and ensure train operators streamline the claims process through easier online and automated systems.

Make Delay Pay report

Too many rail passengers miss out on the compensation they are entitled to. Transport Focus’s Make Delay Pay report calls on train operators to let every passenger know how and when they can claim and make the process of claiming quicker and easier.

Click to download the full report

Your Stories

“I realise it can be done online, but the compensation on a season ticket isn't worth the bother.”

“Money returned is so low it's a waste of my time.”

“I can't really be bothered to claim these days. My time is more valuable than the compensation I'm likely to receive.”

“Life's too short. When I have made claims in the past, the amount of evidence and wait time required has been irritating.”

Tell your story

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Passenger Voice



Did you follow advice from @Se_Railway @GNRailUK @TLRailUK or @SouthernRailUK not to travel during the July 25/26 h…


Does anyone care what bus passengers think? BLOG: chief executive @AnthonySmithTF explains how results from the…


Aged 16-17? You can now get 50% off national rail travel with the 16-17 Saver. 📲💷🛤 Have you managed to get your ha…


First day of @EastMidRailway. Passengers across the region told Transport Focus their key priorities for improveme…


@GwynTopham @FirstBusnews The law requires the bus driver to do all they can to persuade the non-wheelchair user to…


Claim every time your train is delayed. You might not realise how it adds up. Don't miss out! #MakeDelayPay

Share our campaign

Help Transport Focus ensure that passengers don’t miss out on money they’re due. Let’s send a clear message to the industry.

Share our campaign and together we can Make Delay Pay.