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Rail fare rises – why? 

As passengers huddle on platforms today waiting for their first trains of 2019 they might be wondering why rail fares continue their seemingly inexorable rise? The increases are also higher than they initially look…

“Sorry – do you mean that?”

“We’re sorry to announce that the 14:02 TransPennine Express service to Newcastle is delayed by approximately 24 minutes… TransPennine Express apologises for the delay and…

A passenger focused Rail Review 

Govia Thameslink Railway didn’t lose its franchise for its part in last summer’s timetable crisis but it was fined a hefty £15m on 4 December…

At last! The Rail Ombudsman arrives…

At last rail passengers will join other consumers in having access to free, independent, binding dispute resolution. The Rail Ombudsman builds on years of…

Passenger upheaval in Bristol

Bristol as a dynamic and growing city has had a tough few weeks when it comes to transport. And so have its residents when trying…