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Coronavirus and ticket refunds

The dreaded Coronavirus is all anyone can talk about. But what does it mean for passengers? Meetings and events are starting to be cancelled or…

Bus passengers, we need your views!

Each year we talk to around 50,000 passengers across England (outside London), Scotland and Wales about their most recent bus journey for our Bus…

What’s in your wallet?

The last time your train was delayed did you claim compensation? Quite a few people tell us they don’t bother for ‘piddling’ amounts. As part…

Bus woes – what we want next?

I chaired the Transport Times bus summit today – great to see so much energy around bus, the workhorse of our economy. Today we also…