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New station shock!

First visit to East Midlands Parkway. New station – shiny, clean, modern, good quality information and waiting rooms. Just what us passengers want!…

Competition rules?

There are two main bus companies in and around Nottingham – Nottingham City Transport and Trent Barton, both of which are meant to be good.

Say you want an information revolution?

The trains are generally clean and on time. Usually off peak you can get seats. Stations are, by and large, clean. But it’s the information,…

Money back if you are not happy!

Trent Barton, the East Midlands bus company, has a great attitude to customer service. A simple, clear, money back guarantee if you are not…

When is a train not a train?

Engineering works meant that Tonbridge to Sevenoaks services replaced by buses. My fault for only checking part of my journey the day before. However, well…

Sunday drivers of satisfaction?

Why does Sunday feel so different for passengers? It feels as though the same attention is not being given to things…off to Gatwick to send…

Ticket queues…

Tooting to Birmingham and back. Two Tubes and train all work well – boringly reliable just as you want. However, the usual ticket line…

West Midland bus matters

A day long tour of parts of the West Midlands with our bus passenger manager for the West and East Midlands, Paul Fullwood. Quick…