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Information during disruption

While it is probably easier to do practically (less destinations and routes), information on the London Underground has improved a lot in recent years. In…

Trams and the middle classes

Learnt more about the Nottingham tram system this weekend. Very high passenger satisfaction figures. Why is this – why is it often said that trams…

Livestock

Funny things you see out of the train window sometimes. As we sped north, two minutes from St Pancras, I glanced up just as…

New station shock!

First visit to East Midlands Parkway. New station – shiny, clean, modern, good quality information and waiting rooms. Just what us passengers want!…

Competition rules?

There are two main bus companies in and around Nottingham – Nottingham City Transport and Trent Barton, both of which are meant to be good.

Say you want an information revolution?

The trains are generally clean and on time. Usually off peak you can get seats. Stations are, by and large, clean. But it’s the information,…

Money back if you are not happy!

Trent Barton, the East Midlands bus company, has a great attitude to customer service. A simple, clear, money back guarantee if you are not…

When is a train not a train?

Engineering works meant that Tonbridge to Sevenoaks services replaced by buses. My fault for only checking part of my journey the day before. However, well…

Sunday drivers of satisfaction?

Why does Sunday feel so different for passengers? It feels as though the same attention is not being given to things…off to Gatwick to send…