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A passenger focused Rail Review 

Govia Thameslink Railway didn’t lose its franchise for its part in last summer’s timetable crisis but it was fined a hefty £15m on 4 December…

At last! The Rail Ombudsman arrives…

At last rail passengers will join other consumers in having access to free, independent, binding dispute resolution. The Rail Ombudsman builds on years of…

Passenger upheaval in Bristol

Bristol as a dynamic and growing city has had a tough few weeks when it comes to transport. And so have its residents when trying…

End of the 7pm Friday crush at Euston? 

For many years the scene at London’s Euston station on Friday nights at 7pm has come to epitomise everything that is wrong with the rail ticketing…