Blog
A passenger focused Rail Review
Govia Thameslink Railway didn’t lose its franchise for its part in last summer’s timetable crisis but it was fined a hefty £15m on 4 December…
Making major roads more accessible for disabled road users
Today we published new research that shines a much-needed light upon the experience of disabled road users, explains how much can be done to make…
At last! The Rail Ombudsman arrives…
At last rail passengers will join other consumers in having access to free, independent, binding dispute resolution. The Rail Ombudsman builds on years of…
Bristol as a dynamic and growing city has had a tough few weeks when it comes to transport. And so have its residents when trying…
Services on ‘A’ roads – scope to improve the offer ?
Long-distance dual carriageways often carry as much traffic as some motorways, yet roadside facilities on ‘A’ roads are not subject to the same mandatory requirements.
That well-known saying “what gets measured gets managed” is a routine reminder that any organisation must focus on improving things for their customers. This perspective…
End of the 7pm Friday crush at Euston?
For many years the scene at London’s Euston station on Friday nights at 7pm has come to epitomise everything that is wrong with the rail ticketing…
What, you may ask, is the point of that insight research?
In the course of speaking to over 170,000 transport users every year, Transport Focus uses, as you might expect, a variety of methods. Paper based…
Dover approaches: M20 and M2 drivers under pressure
A half term trip to Belgium with my son provided the opportunity to try out the two main road approaches to Dover and the Channel…
What do today’s passengers want from HS2? We make an effort to ensure the company knows
On Saturday 13 October Transport Focus held another brilliant workshop with our HS2 Customer Community in Birmingham. The Community is made up of a diverse…