Blog
What do today’s passengers want from HS2? We make an effort to ensure the company knows
On Saturday 13 October Transport Focus held another brilliant workshop with our HS2 Customer Community in Birmingham. The Community is made up of a diverse…
More choice in coach travel: Sn-ap start up
Passengers now have a bit more choice in ‘premium’ coach travel: www.getasnap.com A new start up Sn-Ap has kicked off offering on demand coach travel.
On the road to bus and tram passenger satisfaction
Both of our annual bus and tram passenger surveys are underway again, with a team of researchers out during September, October and November encouraging passengers…
Easy ride for rail industry on compensation claims
The email pinged into my inbox. The money pinged into my account. Virgin trains compensation for the delay to my train to Manchester, really easy…
‘..99 and a half just won’t do’: zero tolerance on Passenger Assist ?
The old Dr Feelgood song probably sums up what most disabled rail passengers think about Passenger Assist – the pre-booked rail assistance service. Great when…
Liverpudlians informing the shape of future trains
Arriving in Liverpool to join other panelists participating today in a Rail Delivery Group fringe event at the Labour Party Conference (which follows on from…
Passengers, the Glaister report and the Rail Review: something has to change
Most passengers on Britain’s platforms today have not been waiting for a Rail Review or Professor Glaister’s report on the summer timetable chaos. They are waiting…
‘Fast frequent trains’: says it all really !
The old British Rail Network South East slogan still sticks in my mind from years ago. They used to hang banners off bridges advertising to…
Rail review? Passengers must be front and centre
Yesterday’s announcement that Northern railway passengers will see the introduction from next January of a 15-minute delay trigger for compensation was a clear win for…
New Glider bus service takes off in Belfast – does it work?
What can £90 million buy these days? In Belfast it’s bought 30 diesel-electric hybrid Glider buses, to operate on two new routes, with new stops…