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Rail passenger complaints: a day in the life

Ever wondered how we help resolve rail passenger complaints? Halima Khan, a senior passenger team advisor, has written about how she helps unsatisfied passengers…

Shh! Quiet at the back

Last month South Western Railway (SWR) decided to find out what passengers thought about the quiet carriages on its trains through a consultation on its…

Manchester – all change?

The Mayor of Greater Manchester, Andy Burnham, has set out his ambition for a ‘major overhaul’ of the city’s transport network – bus, tram, rail…

Improving West Yorkshire’s bus services

Huge improvements for transport users don’t always come from the big bang projects. Lots of smaller improvements can make a difference. As in other areas…

Driving home for Christmas

As we head towards the festive period, transport will once again play a crucial role for people up and down the country. With this being…

Waterloo sunset: last night’s meltdown

My colleague, a ten-journey-a-week, 30 year Waterloo commuter, describes last night as one of the worst since the cable theft problems of some years ago.