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In the media: archive

Older articles from or about Passenger Focus


Transport Times

December 2013: Anthony Smith’s column on bus punctuality

October 2013: Anthony Smith’s column on faint glow of technology

September 2013: Anthony Smith’s column on bus travel value for money

July 2013: Anthony Smith’s column on our pilot Tram Passenger Survey results

June 2013: Anthony Smith’s column on how train operators can gain passengers’ trust

May 2013: Anthony Smith’s column on bus users not wanting to be left in the dark

April 2013: Anthony Smith’s column on passenger power and the bus passenger survey

March 2013: Anthony Smith’s column on ways to give a greater voice to passengers in franchising


Rail Professional

March 2014: Satisfaction not guaranteed 

March 2014: Disruption and delays – what do passengers want?

December 2013: Anthony Smith writes about punctuality data

November 2013: Anthony Smith writes about fares and ticketing

October 2013: Anthony Smith writes about satisfaction on the rise

August 2013: Anthony Smith talks about ‘Is the average commuter still with us?

July 2013: Smarter ticketing – lets get on with it!

July 2013: Editors note – boosting the passenger voice

June 2013: Reserve and go – the way forward?

May 2013: Give passengers the vote!

April 2013: Trust me, I’m a TOC

February 2013:Anthony Smith’s column on franchising and fares.

February 2013: Passengers give station improvements the thumbs up

Passenger Transport

January 2014: Decline in satisfaction is a ‘sober reminder’

January 2014: Lowest overall increase in rail fares for four years

November 2013: Bus user needs are probed by watchdog

July 2013: Passenger satisfaction dips

June 2013: Giving passengers a greater say

April 2013: Feature on trust amongst passengers

February 2013: Anthony Smith’s column on rail franchising

January 2013: Anthony Smith’s column on right-time information



November 2013: The Inside Track with: Guy Dangerfield


Coach and Bus Week 

January 2014: Passenger Focus on punctuality and timetables

October 2013: New Passenger Focus reports calls for improved communication


Bus and Coach Professional

February 2014: Late running tolerated but complaints ignored

September 2013: Bus and Coach Professional – Do we need a bus regulator?

June 2013: Bus and Coach Professional – Capturing the youth market


Bus Users UK

April 2014: Does it matter if a bus is late?


BBC News

September 2013: BBC News: Train passenger watchdog welcomes ticket initiatives


Evening Standard

September 2013: ‘Rigged rail refund system cost passengers £100m’


Routeone magazine

March 2014: Satisfaction goes up

January 2014: How late is late, asks Passenger Focus

December 2013: What passengers think, an article on the Passenger Focus response to a proposed Quality Contract Scheme

December 2013: ‘Too strict’, an article on our response to the Senior Traffic Commissioner’s consultation on bus punctuality

August 2013: Anthony Smith talks about value for money

April 2013: Better information call

March 2013: Report from the Bus Passenger Survey briefing


Rail Technology Magazine

March 2014: Get smart – the benefits of smart ticketing

July 2013: Anthony Smith talks about passengers’ views on rolling stock

April/May 2013: Anthony Smith writes about customer service innovation


Rail Magazine

February 2014: Passenger satisfaction dips as train punctuality falls

October 2013: Anthony Smith comments on fare rise cap


Eurotransport magazine

July 2013: Raising the confidence of bus passengers

Public Service Europe

June 2013: Waiting for better buses

Daily Mail

June 2013: Rail delays the worst for six years, say passengers as just 40% say tickets are value for money

European Railway Review

May 2013: Social media: help us to get home

Collection Point  magazine

May 2013: Anthony Smith discusses Passenger Focus

Gov Today website

March 2013: David Sidebottom writes about making bus fares fair

March 2013: Passengers reap rewards of investment in stations

The Daily Telegraph

February 2013: Call for passengers to be given vote on who runs their trains 


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