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One-click compensation for passengers

Commenting on Chris Grayling’s plan for one-click rail compensation, Anthony Smith, chief executive of Transport Focus says: “After recent disruption, ‘one-click’ automated compensation for delays…

Transport User Voice – latest newsletter

The October 2018  issue of Transport User Voice is out now. You can read more on: how we’re working to make sure the Rail Review puts passengers…

Delay Repay 15 compensation for Northern passengers

Commenting on the announcement of Delay Repay 15 for Northern Passengers, Transport Focus passenger director David Sidebottom said: “Transport Focus has continually pushed for this enhanced…

Transport User Voice – latest newsletter

Read the September 2018 issue. You can read more on: our timetable crisis compensation survey an update on our road user satisfaction work how we’re helping to…