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Commenting on how well rail companies deal with complaints

Commenting on how well rail companies respond to passenger concerns Anthony Smith, chief executive of the independent watchdog Transport Focus, said today: “Transport Focus will handle 7000 appeals this year*,…

Transport User Voice – latest newsletter

The November 2018 issue of Transport User Voice is out now. You can read more on: why it’s important to ensure the Government’s next road investment strategy (RIS2)…