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Delay Repay 15 compensation for Northern passengers

Commenting on the announcement of Delay Repay 15 for Northern Passengers, Transport Focus passenger director David Sidebottom said: “Transport Focus has continually pushed for this enhanced…

Transport User Voice – latest newsletter

Read the September 2018 issue. You can read more on: our timetable crisis compensation survey an update on our road user satisfaction work how we’re helping to…

August Bank Holiday travel disruption

In advance of the August bank holiday, Anthony Smith Transport Focus chief executive said: “For passengers wanting to travel over the bank holiday, engineering works…

New Board members for Transport Focus

The Department for Transport has today announced the appointment of three new Transport Focus board members, Kate Denham, Keith Richards and Rob Wilson. All three…

Jargon to be removed from train tickets

Confusing jargon will be removed from tickets and journey information for half a million train routes, the Rail Delivery Group has announced. Commenting on…