In response to the Office of Rail Regulation’s (ORR) report on ticketing, David Sidebottom, Passenger Focus director, said: “Passengers will welcome these
Passenger Focus has today published its initial submission and recommendations to Government for the next Thameslink franchise. Drawing on research with ov
Anthony Smith, Passenger Focus chief executive, said: “We know from our research that getting trains on time is both the key driver of passenger satisfact
Visit our Bus Research page for the latest survey results.
Anthony Smith, Passenger Focus chief executive, will be chairing this year's National Rail Conference in June. Find out more on the event page: National Ra
Taking account of the number of passengers who use particular stations Passenger Focus has used its National Passenger Survey and other research to see wha