Passenger Focus, the independent watchdog, today welcomed the publication of information showing how many trains arrive at their destination within 59 seco
Passenger Focus has today released research into how passengers want to be communicated with via social media such as Twitter and Facebook. The research fo
Satisfaction with Britain’s railways holds up at 83% of passengers satisfied overall with their journey. However, this overall figure masks enormous variat
Anthony Smith, Passenger Focus chief executive, said: "Passengers will welcome the promise of continued investment that today's announcements bring, howeve
We are working hard to ensure we communicate with all our stakeholders - please visit our forum and let us know what you think of the new site.
Anthony Smith, Passenger Focus chief executive writes a regular blog on our work and his experiences across Great Britains transport network. Please click
In response to the Office of Rail Regulation’s (ORR) report on ticketing, David Sidebottom, Passenger Focus director, said: “Passengers will welcome these
Passenger Focus has today published its initial submission and recommendations to Government for the next Thameslink franchise. Drawing on research with ov
Anthony Smith, Passenger Focus chief executive, said: “We know from our research that getting trains on time is both the key driver of passenger satisfact
Visit our Bus Research page for the latest survey results.