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East Coast rail services

Today the East Coast rail franchise was brought to an end. Services will continue to run, under the name London North Eastern Railway (LNER)…

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Rail fare reform plans

Rail passengers need a fares system they can trust and that suits the way they travel now. The independent watchdog, Transport Focus, is making sure…

Glasgow Subway passengers give seal of approval

Glasgow Subway passengers are almost all satisfied with their journey, says the independent watchdog. Transport Focus surveyed almost 500 passengers over three months, at all…

Transport User Voice newsletter

The May 2018 issue of Transport User Voice is out now. Click here to read more on: how we are sharing the bus passenger survey results changes to…

Tomorrow’s rail passengers

Why not hop on a train? This is what the independent watchdog asked some infrequent and non-users of rail. Recent rapid growth in passenger numbers,…