Rail passenger satisfaction at lowest level for a decade

Passenger satisfaction with rail services has fallen to a 10-year low. In the latest survey, overall satisfaction with rail services was 79 per cent, the lowest level since 2008, with more than one in five passengers (21 per cent) not satisfied. Transport Focus’s latest National Rail Passenger Survey, which captures satisfaction of more than 25,000 … Continue reading Rail passenger satisfaction at lowest level for a decade