Transport Focus chief executive Anthony Smith has written to the Rail Delivery Group about ongoing issues with railcards.
Commenting on the issue Transport Focus chief executive Anthony Smith, said:
“Passengers have been left inconvenienced, worried about where they stand with staff checking tickets and potentially left out of pocket as a result of these problems.
“The rail industry needs to demonstrate that it is doing everything possible to fix this, provide the correct advice online and to station staff, and promptly reimburse anyone impacted.
“Anyone that has bought a railcard but has yet to receive it should be in no doubt that they can still travel and that they will be treated with understanding.”