Transport Focus response to the overrunning engineering works at Waterloo station

29 August 2017

Anthony Smith, chief executive of the independent watchdog Transport Focus, said:

“Passengers will be disappointed that, after all the promises, communications and planning the Waterloo upgrade slipped. Passengers booked tickets and made travel plans based on the promises made by the industry.

“Clearly the priority is to get things moving again, it is crucial that information is clear and plenty of staff are on hand to help. Then this must be reviewed to make sure the lessons of today are learnt and built into future events.

“In the meantime every single passenger affected should claim compensation. Send a clear message to the industry and make sure your voice is heard.”

Since the engineering works started on 5 August at Waterloo station, Transport Focus has been monitoring the impact of delays and disruption on passengers. The latest updates can be found here.